Jump from Paper
FAQ
General Frequently Asked Questions
Material: Canvas & Polyester Fabric
Cleaning: Wash with clean water or brush gently with diluted detergent
Maximum Load: Recommended up to 6.5 pounds
Shipping
We ship from Los Angeles, CA via UPS with Ground, 2nd Day, and Standard Overnight. Order received by 11am EST are processed and shipped same day, otherwise ships next day. See chart below for delivery times. Please note www.jumpfrompaper.us ship to US, and Puerto Rico addresses only. For international shipments, please visit our global shopping cart www.jumpfrompaper.com/shop
Upon shipment you will receive a tracking number from store@waybasics.com (please check your spam box in case you do not see in our email in the inbox). We're always here to help at contact@jumpfrompaper.us if you have any inquiries.
Payment
Our shopping cart provides secured payment and accepts all major credit cards. Rest assured, we take security seriously and our shopping cart is safe and secured.
Returns
Awww, we thought you would love the bag. We can surely accept returns within 5 days of receiving your bag and if your bag is unused, with Jump from Paper tag and in original packaging (both plastic pouch and carton packaging).
Email orders@jumpfrompaper.us to request a return authorization number and shipping instructions. Please include in the email your order number. A $10 restocking service will be deducted from the refund NOTE: returns without authorization cannot be processed and refunded. Thank you!